The UCLA Business Transformation Office (BTO)


The BTO serves as an internal business advisory organization, providing consulting services to the UCLA campus. The BTO supports the planning and governance of business transformation initiatives, collaborating with organizations across UCLA to assess business process efficiency, operational performance and environmental factors to identify opportunities for improvement. Offering a breadth and depth of professional services, BTO leverages skilled professionals who work with campus organizations to design and implement integrated solutions to improve operational efficiency and effectiveness. BTO-focused initiatives employ modern platforms designed to enable continuous improvement, leverage transformative capabilities, and deliver sustained change for UCLA long term.

 

 

 

The View

Our Goals

Modernize UCLA’s Platforms 

Our dedication to spearheading technological advancement and transition the campus from legacy software to SaaS solutions and platforms, serves to promote continuous digital transformation and scalability, agility, operational efficiency, and cost savings.

Reimagine Business Processes with Digital Transformation 

We are focused on increasing UCLA’s digital benchmark by leveraging the digital transformation capabilities offered by modern SaaS/Cloud platforms. This will ultimately empower campus users through:

  • Added mobile and portal/web capabilities
  • Improved automation and operational efficiency
  • More scalability, cost-effectiveness, and better customer service

Provide Continuous Improvement and Sustainable Change 

We strive for excellence and innovation in our quest to develop compliant, secure, and scalable strategies that allow for continuous improvement and sustainable change for the campus, long term.

Optimize Data Analytics, Business Intelligence & UCLA’s Data Strategy 

Our commitment to building a “single source” of data for UCLA will help improve decision making at all levels across the campus. This “single source” of data will enable campus users to:

  • Leverage data science to make decisions
  • Reduce duplication of services and software
  • Drive performance, increased transparency, and improved efficiency 

 

All Hands

Our Values

Collaboration - We believe our expertise is only one part of the solution – collaboration is key. Every organization brings its own deep and relevant experience to the table. Successful transformation requires there is a seat for everyone at the table.

Integrity - We meet our commitments and stand by the quality of our deliverables. We hold ourselves accountable to promised delivery and driving operational advancement in UCLA’s complex and distributed business environment.

Excellence - We deliver long-term, measurable success. This means our systems deliver continuous improvement and are sustainable in the face of changing business needs and future growth.

Respect - We embrace our responsibility to represent UCLA with the highest regard, maintaining the dignity and respect of the University, its students, faculty and staff in all the work we do.

Accountability - We work to deliver world-class outcomes by building trust and bearing the organizational responsibility to execute initiatives at the highest level. We believe building trust is key to delivering world-class outcomes.

Service - We are committed to delivering solutions that bring long-term sustainability and have a positive impact on the broader UCLA community.

 

Our TEAM

 
BTO Team
 

Our Mission

We drive strategy, innovation, and business transformation, enabling continuous advancement in support of UCLA’s mission.